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Training Solutions CompTIA CDIA+™ Instructor-led Classes Document Imaging-101 Instructor-led Classes Document Imaging-101 Online Classes EDMS Needs Assessment Training Course Classes Self-Study Materials Corporate Training Solutions DM/DI Services Speaking Engagements Consulting WebVault Document Management Service ScanningVault Services Careers JobVault Work at DataVault, Inc. Client Testimonials Student Testimonials Provide Your Own Questions? FAQ CompTIA CDIA+ Exam Objectives DataVault As Your Training Partner What is a CDIA? |
CompTIA CDIA+ Certification Examination Objectives
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| Domain % of Examination | ||
| 1.0 | Gather Business Requirements | 25% |
| 2.0 | Analyze Business Process | 22% |
| 3.0 | Recommend Solution | 16% |
| 4.0 | Design Solution | 24% |
| 5.0 | Plan for the Implementation | 13% |
| TOTAL | 100% | |
The examinee selects from four (4) or more response options, the option that best completes the statement or answers the question. Distracters or wrong answers are response options that examinees with incomplete knowledge or skill would likely choose, but are generally plausible responses fitting into the content area. Test item formats used in this examination are multiple-choice: The examinee selects one option that best answers the question or completes a statement.The option can be embedded in a graphic where the examinee points and clicks on their selection choice to complete the test item.
Sample Directions: Read the statement or question and from the response options, select only the option(s) that represent the most correct or best answer(s).
| Domain 1.0 Gather Business Requirements Content Limits | |
| 1.1 | Define the problem and determine the goal of the solution |
| 1.2 | Determine the internal groups that will work with the solution and assess their skill levels |
| 1.3 | Determine the external groups that will work with the solution |
| 1.4 | Determine where will people access the system, in which locations, using what type of connections |
| 1.5 | Determine the regional and organizational compliance, legal, and standardization requirements (e.g., document retention rules and laws) |
| 1.6 | Determine the security needs (e.g., access, document security) |
| 1.7 | Determine the project timeline |
| 1.8 | Identify integration requirements (e.g., with legacy systems) |
| 1.9 | Determine the capacity requirements for server processing and storage (e.g., peak processing) |
| 1.10 | Document quantities of documents (both electronic and paper if applicable) |
| 1.11 | Determine the long-term storage capacity requirements |
| 1.12 | Define query requirements (e.g., number per day, number of query users) |
| 1.13 | Analyze the input requirements (resolution, image size, volume, scanner performance) to select the appropriate input devices and interfaces based on the characteristics of the source documents (e.g., color, weight, finish) |
| 1.14 | Calculate the amount of image and indexing data (database or file system) to be stored based on the document life cycle requirements |
| 1.15 | Determine the needed capacity, response times, and throughput rates |
| 1.16 | Collect all detailed information required for solution design (e.g., technological environment, infrastructure, types of operating systems, databases) |
| 1.17 | Determine growth needs and plan for scalability |
| 1.18 | Determine the required service levels for maintenance |
| 1.19 | Identify the company's vision and mission, goals, characteristics of the business (e.g., business vision, current and future business challenges, business standards, IT infrastructure) |
| 1.20 | Determine and confirm capacity, quantities and types of data to validate the storage requirements and growth estimates |
| 1.21 | Determine the need for back file or data conversion/migration is required |
| 1.22 | Create specific requirements document |
| 1.23 | Document the current records storage management requirements and how the new solution addresses these |
| 1.24 | Determine workflow rules (e.g., flow diagrams) |
| 1.25 | Develop an acceptance criteria for the imaging solution |
| 1.26 | Determine user modifications to image ( e.g. annotations, user stamps, electronic signing, highlighting) |
| 1.27 | Determine manual workflow (e.g., ad hoc or non-rules based) |
| 1.28 | Determine manual integration needs. |
| 1.29 | Determine output requirements (fax, email, printing) |
| 1.30 | Determine documents preparation requirements, user interactions, (e.g., sorting requirements, batch sizes, document separators) |
| 1.31 | Determine paper handling and disposal process |
| 1.32 | Recommend alternatives for document preparation |
| 1.33 | Define specific retrieval needs and system requirements to support retrieval |
| 1.34 | Document all the information collected during requirements-gathering phase, obtaining user's acceptance sign-off and validation towards them |
| Domain 2.0 Analyze Business Process Content Limits | |
| 2.1 | Gather the business requirements and expectations (e.g., ROI, work improvements, customer service, access to data) by interviewing the project owner and key persons to determine which processes will benefit from DMS/DIS and by reviewing the company's documents (e.g., Web, company brochures, RFP) |
| 2.2 | Scope the different aspects of the current business process (e.g., individual tasks, processes, process owners, interaction with people and processes, outside influences) |
| 2.3 | Analyze all factors that have to do with current business processes (e.g., human factors (what, how, when, who, and why the tasks are performed), environmental factors, technical factors) (i.e., Transformation Life Cycle) |
| 2.4 | Determine the volumes (input/output) for the selected business process |
| 2.5 | Perform a Simulation of the current process to determine the baseline |
| 2.6 | Identify the cost structure and budget (e.g., project and company) |
| 2.7 | Analyze the current document process and determine the document characteristics (e.g., form of documents, current document management, volume, sources, locations, physical characteristics) |
| 2.8 | Define the methodology of the business analysis (e.g., using a holistic approach) and the necessary tools |
| 2.9 | Perform continuous monitoring to track the current process evolution, additional new processes, and confirm capacity, quantity and type of data to confirm storage requirements and growth estimates |
| 2.10 | Use the information gathered to determine whether a document imaging/document management solution is viable |
| 2.11 | Create a communication plan (e.g., types, content, and media) in order to disseminate project goals and benefits at strategic and operational levels |
| 2.12 | Define informal aspects of the business process |
| 2.13 | Identify the business culture and organizational hierarchy (e.g., Team vs. Individual, Micro vs. Macro management, Politics, Change Management, Quality controls, Unions, Morale, Boundaries of Change, exception handling) |
| 2.14 | Determine the current document security process |
| 2.15 | Identify the current technology (e.g., scanners, PCs, servers, software) and determine whether a record storage management process/solution currently exists |
| Domain 3.0 Recommend Solution Content Limits | |
| 3.1 | Identify the possible business scenarios to determine a variety of solutions (e.g., minimal solution, comfort zone solution, best practice solution) |
| 3.2 | Review and validate the requirements with all pARties affected by the proposed solution (e.g., end users, IT, CIO, administrators, help desk, support) |
| 3.3 | Quantify the alternative solutions by identifying the features, benefits, ROI |
| 3.4 | Identify the consequences of each of the alternative solutions |
| 3.5 | Identify the impact of proposed solution to the end user (e.g., revisions to job roles, depARtmental organization, training, physical document security) |
| 3.6 | Identify, verify, and document assumptions, risks, and issues related to the project |
| 3.7 | Propose the optimal solution |
| 3.8 | Present proposed solution design to client for review (e.g., prototype/mock-up screens or flow diagram of requirements process) |
| 3.9 | Compare the proposed solution to the current process |
| 3.10 | Gather feedback from presentations in an interactive session and get commitment from the client |
| Domain 4.0 Design Solution Content Limits | |
| 4.1 | Select and configure hardware, software, and define the infrastructure |
| 4.2 | Select required image enhancement tools (e.g., de-skew, de-speckle, rotate, scale to gray, border removal) |
| 4.3 | Determine the appropriate types of storage (e.g., RAID, WORM, microform, SAN) based upon document life cycle and the record retention guidelines |
| 4.4 | Determine server/client/network/ web operating systems and databases |
| 4.5 | Define components of the solution and identify the reuse of existing components |
| 4.6 | Calculate image size and volume of both input and output to estimate the impact on network performance based upon solution requirements (e.g., intranet and Internet) |
| 4.7 | Identify the impact of proposed solution on the network |
| 4.8 | Define the indexing structure (indices, document classes, attributes) |
| 4.9 | Define integration aspects (e.g., legacy systems, desktop applications, CRM/ERP/B2B/B2C/B2All) |
| 4.10 | Define the database management solution |
| 4.11 | Define the user interface |
| 4.12 | Select the required retrieval devices (e.g., monitors: size, resolution and refresh rate) based upon the characteristics of the source documents and on the characteristics of use (e.g., multiple exhibition) |
| 4.13 | Design the input environment |
| 4.14 | Document the capture process (e.g., format transformation or conversion, image import, scanning, faxes, email, or combination, exception process) |
| 4.15 | Design how automated techniques such as OCR/ICR/OMR/MICR Barcodes/Forms Recognition, will be utilized to reduce data entry while extracting data from the documents is carried out |
| 4.16 | Design the output environment |
| 4.17 | Select the required interfaces based upon the characteristics of both the source documents and the output devices |
| 4.18 | Design the document management environment (e.g., security, authorization, versioning) |
| 4.19 | Design the storage architecture based on the storage performance issues (e.g., physical location, cost, speed, retrieval time, environment) |
| 4.20 | Test the design (e.g., convert (scan etc.) a suitable quantity and types of documents) |
| 4.21 | Design the backlog conversion strategy and methodology |
| 4.22 | Define and design the roles and responsibilities to maintain and administer the solution |
| 4.23 | Design the appropriate levels of system security (i.e., document integrity, tracking and log file, access levels |
| 4.24 | Design the rules for the business processes that apply to the documents managed via workflow tools integrated to the DM/DI system (e.g., ad hoc or structured) |
| 4.25 | Design the backup/disaster recovery methodology |
| 4.26 | Define the types of users and the associated user profile |
| 4.27 | Obtain and document client's agreement towards the results accomplished during this phase |
| Domain 5.0 Plan for the Implementation Content Limits | |
| 5.1 | Develop the implementation plan (e.g., timeline, objectives, quality assurance) |
| 5.2 | Determine the need for change management |
| 5.3 | Explain the responsibilities and plan for implementing the solution |
| 5.4 | Develop a cultural change management plan |
| 5.5 | Assess entry level skills and develop a training plan for selected groups and individuals |
| 5.6 | Obtain and document client's agreement towards the results accomplished during this phase |
| CompTIA CDIA+ Certification Examination Objectives Version Date: 05/01/2005 CompTIA Copyright May 2005 | |
| ACRONYMS USED IN CompTIA CDIA+ EXAM | |||
| ADF | Automatic Document Feeder | JPEG | Joint Photographic Expert Group |
| ADO | ActiveX Data Objects | JSP | JavaServer Pages |
| ADU | Automatic Duplexing Unit | K | Thousand |
| AP | Accounts Payable | KB | Kilobyte |
| API | Application Programming Interface | LAN | Local Area Network |
| AVI | Audio Video Interleave | LDAP | Lightweight Directory Access Protocol |
| B2AII | Business to All | MAC | MacIntosh |
| B2B | Business to Business | MBps | Megabytes per second |
| B2C | Business to customer | MFD | Multi-functional Device |
| BMP | Bit Map | MICR | Magnetic Ink Character Recognition |
| CAR | Computer Assisted Retrieval | MO | Magneto-Optical |
| CD | Compact Disc | NAS | Network Attached Storage |
| CD -R | Compact Disc Recordable | NT | New Technology |
| CEO | Chief Executive Officer | OCR | Optical Character Recognition |
| CFO | Chief Financial Officer | ODBC | Open Database Connectivity |
| CIO | Chief Information Officer | ODMA | Open Document Management API |
| CMYK | Cyan, Magenta, Yellow, Black | OMR | Optical Mark Recognition |
| COLD | Computer Output to Laser Disk | OS | Operating System |
| CRM | Customer Relationship Management | PC | Personal Computer |
| CSS | Cascading Style Sheets | PCL | Printer Control Language |
| DDS | Digital Data Storage | Portable Document Format | |
| DIS | Document Imaging Solution | PDL | Page Description Language |
| DLT | Digital Linear Tape | PKI | Public Key Infrastructure |
| DM / DI | Document Management / Document Imaging | POP3 | Post Office Protocol version 3 |
| DMS | Document Management System | ppm | pages per minute |
| DMS / DIS | Document Management System/Document Imaging System | PS | Postscript |
| dpi | dots per inch | RAID | Redundant Array of Independent Disks |
| DRM | Digital Rights Management | RFI | Request For Information |
| DSL | Digital Subscriber Line | RFP | Request For Proposal |
| DVD | Digital Video Disc | RGB | Red, Green, Blue |
| DVD +R | Digital Video Disc-Recordable | ROI | Return on Investment |
| DVD -R | Digital Video Disc+Recordable | SAN | Storage Area Network |
| ECC | Error Correction Control | SCSI | Small Computer System Interface |
| EDM | Electronic Document Management | SGML | Standard Generalized Markup Language |
| EDMS | Electronic Document Management System | SMTP | Simple Mail Transfer Protocol |
| EDS | Electronic Document System | SNMP | Simple Network Management Protocol |
| ERP | Enterprise Resource Planning | SQL | Structured Query Language |
| FTP | File Transfer Protocol | SSL | Secure Sockets Layer |
| GB | Gigabyte | TCP / IP | Transfer Control Protocol / Internet Protocol |
| GIF | Graphics Interchange Format | TFTP | Trivial File Transfer Protocol |
| HSM | Hierarchical Storage Management | TIFF | Tagged Image File Format |
| HTTP | Hypertext Transfer Protocol | TWAIN | The TWAIN Working Group provides a specification that helps scanner and camera vendors write drivers for their devices. |
| HTTPS | Hypertext Transfer Protocol Secure | USB | Universal Serial Bus |
| ICR | Intelligent Character Recognition | VPN | Virtual Private Network |
| IDE | Integrated Drive Electronics | WAN | Wide Area Network |
| IMS | Image Management System | WCMS | Web Content Management System |
| ISDN | Integrated Services Digital Network | WORM | Write Once, Read Many |
| ISIS | Image and Scanner Interface Specification | XML | Extensible Markup Language |
| IT | Information Technology | ||
| JDBC | JAVA Database Connect | ||
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